Q:

How does pixel tracking work?

A:


Basically, when a consumer clicks on a tracking link, a cookie is written to the consumer's machine, a finger print of the consumer is stored by LinkTrust and the consumer is redirected to the landing page for the offer. Once they complete an order and land on the confirmation/order complete page, a pixel code located on the page executes, reads the cookie or fingerprint and tracks within LinkTrust...
more

 

Q:

How do I change my password?

A:


There are two ways to change your password.

  1. If you forgot your password and can not login, click on the 'Forgot Password' link on signin.linktrust.com. After you enter your LinkTrust username, we'll send an email to the email address associated with that user account.  
  2. If you are logged in, click on 'Account'. Then, click 'My Account' and click 'Change Password'.

 

Q:

How do I set up and test a pixel with my advertiser?

A:


Pixels are created automatically for each campaign. To configure your pixel follow these steps. ...more

 

 

Q:

How do I pass information to my advertiser's site?

A:


There are several methods of passing data to your advertiser depending on where the data is coming from. To begin, open the campaign settings and scroll down to the Campaign URLs section.

  1. If you want to send a dynamically created value from LinkTrust, just place a Token onto the landing page URL. Choose a Token that represents the data you want to pass, for example ClickID=[=ClickID=].  
  2. If you want to pass the advertiser a static value, simply add the name/value pair to their landing page URL, for example site=123.  
  3. If you want to allow the name/value pairs of data passed in from the affiliate to continue to the advertiser, check the 'Propagate Additional Data' check box. By default, extra data passed in from the affiliate is not forwarded onto the advertiser.


 

 

Q:

How can an advertiser pass me a unique ID on my pixel?

A:


Advertisers can pass a unique identifier by appending a name/value pair to the pixel code URL. All name/value pairs of data will be captured by LinkTrust and appear in the transaction details. If you wish to use a unique identifier for fraud prevention, referencing of a transaction or placement onto an affiliate pixel, use MerchantReferenceID=[uniqueID] on the pixel code URL.

 

 

Q:

How do I change my tracking domain?

A:


Adding and removing tracking domains from your account must be performed by our support team. Contact support@linktrust.com with your request.

 

 

Q:

How do I set up the API?

A:


To start using APIs,

  1. Login to your account
  2. Click 'Account'
  3. Click 'APIs'
  4. Click the 'Documentation' button and give it to your tech department
  5. Click the 'Create New Key' button
  6. Select a User Type
  7. Enter a description that will help you remember what you are setting up this API key
  8. Click the 'Create API Key' button
  9. Select the reports and rights you want to access with this API key
  10. Click the 'Update' button
  11. Your new API key and ID will appear in the listing on the parent page. Use these within your API calls as explained in the API documentation you downloaded.

 

 

Q:

How do I troubleshoot pixel tracking issues?

A:

Confirm that the pixel URL is secure - The easiest solution

  1. If the confirmation page is secure, check to make sure that the pixel URL is also secure (https://).  Otherwise, the tracking will be intermittent or not happen at all.

    1. If the tracking domain is secure, check to make sure the SSL certificate is current and installed properly ... more

 

 

Q:

How do I setup a global pixel?

A:


Each campaign comes pre-configured to allow global pixels or 'Click ID Postbacks'! Create the global pixel code in the 'Link Generator', or take a current pixel code URL for a campaign, remove the campaign ID (CID) parameter and add 'ClickID=[ClickID]'. Dynamically appending a click ID to the pixel code is all that is needed to track a conversion. Ensure that the click ID is passed to the advertiser on their landing page URL so they can append it to the pixel code URL when a sale occurs.

 

 

Q:

How do I pass additional data on the tracking URL?

A:


Affiliates can pass additional data to a tracking URL by appending any name/value pair. Additional name/value pairs of data will be captured by LinkTrust and appear in the transaction details. If you wish to use a unique identifier for fraud prevention, referencing of a transaction or placement onto an affiliate pixel, use AffiliateReferenceID=[uniqueID] on the tracking URL.

 

 

Q:

How do I pass additional data to my affiliate's pixel?

A:

To pass additional data back to your affiliate, you can append data to their pixel which is saved in LinkTrust.

  1. Login to your account and click 'Affiliates'.  
  2. Search for the affiliate you want and edit their details.  
  3. Click 'Campaigns' to view a list of the campaigns they currently have assigned to them.  
  4. Click the link to the right of the campaign of which you wish to modify the pixel.  
  5. Now, simply add name/value pairs to the end of their pixel URL. To see what values can be appended, click on the 'Tokens' button. Remember, a name/value pair where the value is a token looks like this: &commission=[=AffiliateCommission=].
  6. Once complete, click 'Update and Close'

 


 

Q:

How do I place/setup a server side pixel?

A:

Since there are two different server side pixel methods, we'll explain when to use each. Server side pixels are called 'Click ID Pixel Post or Postback' or 'AFID Pixel Post or Postback'. These pixel posts can occur within the code of the confirmation page (Client side) or from a back office server (Server side). ...more  

 


 

Q:

How do I prevent fraud?

A:


LinkTrust includes a host of fraud controls. Below is a description of the types of controls available throughout the system. ...more


 

Q:

How do I make an adjustment?

A:


To make an adjustment to stats, click on 'Reports', then on 'Adjustments'. The adjustments window will open. Select the option that reflects the type of adjustment you want to make. Complete the fields necessary to make the adjustment and click 'Commit Adjustment'.

  • Change Affiliate Payout By Date Range
  • Change Campaign Unit Revenue By Date Range
  • Adjust Stats

 

Q:

How do I remove test conversions in reporting?

A:


Once a transaction is tracked, it can not be deleted. However, there are several ways to nullify the transaction.

  1. The transaction can be unapproved and the commission and revenue can be set to 0.00.
  2. An adjustment can be made to stats that counteracts the transaction. See 'How do I make an adjustment?'

Note: Save time by selecting a test affiliate and doing all of your testing through that account. To select a test affiliate,

  1. Click on 'Affiliates'.
  2. Click on 'Test Affiliate'.
  3. Select an affiliate account that you want to use for testing purposes.
  4. Select the options you want to occur each time a transaction is recorded for the test affiliate.

 

 

 

Q:

How do I customize my affiliate center?

A:


To customize your affiliate center, do the following:

  1. Click on 'Account'.
  2. Click on 'Affiliate Center'.
  3. Select the customization options on the page.
  4. Update the Page customization settings as needed.
    1. Note: knowledge of HTML and style sheets is preferred when customizing these settings. Contact support@linktrust.com for assistance.

 

 

Q:

How do I setup a tracking link for my affiliate?

A:


Tracking links are automatically created for your affiliates. Once an affiliate is assigned to a campaign, they may access the affiliate center and retrieve tracking links. If you wish to manually retrieve a tracking link on behalf of an affiliate, sign in to their account or use the 'Link Generator' to create the link.

 


 

Q:

How do I test my affiliate's pixel?

A:

Testing your affiliate's pixel ensures that LinkTrust is properly communicating with your affiliate's tracking system. This functionality exists within the partner and affiliate centers. For purposes of this example, we will show how to use this feature within the partner center. ...more

 

Q:

How do I place an affiliate's pixel (all types)?

A:


To place a pixel for an affiliate,

  1. Open the affiliate's account details.
  2. Click on 'Campaigns'.

    ...more

 

 

Q:

How do I pass my transaction ID to the affiliate?

A:

 

To pass a transaction ID or any additional data to an affiliate on their pixel,

  1. Open the affiliate's account details
  2. Click on 'Campaigns'
  3. Open the settings for the affiliate's pixel by clicking on the pixel placed for the campaign
  4. Click the 'Tokens' button to view a list of tokens which can be added to the affiliate's pixel URL.
  5. Added the tokens which represent the data your affiliate requires. Tokens are placeholders for dynamic data. Note: Values must be added in name/value pairs. Your affiliate should tell you how they need the data named. e.g. '&transaction=[=_TransID=]'
  6. Click the 'Update and Close' button

 

 

Q:

How do I change an affiliate's payout?

A:

 

To change an affiliate's payout,

  1. Open the affiliate's account details
  2. Click on 'Campaigns'
  3. Do either of the following:
    1. Change the payout on this page
      1. Select the campaigns you wish to update
      2. Update the payout
      3. Click the 'Update Selected Campaign(s)' button
    2. Change the payout for a specific Sub ID
      1. Click on the 'Edit Payout' icon of the campaign
      2. Update the payout, revenue and Payout by Sub ID as needed
      3. Click the 'Update' button

 

Q:

How do I add a campaign to an affiliate?

A:

 

To add or assign a campaign to an affiliate,

  1. Open the affiliate's account details
  2. Click on 'Add Campaigns'

    ...more

 

Q:

How do I setup a Remote Traffic Agent (RTA)?

A:


To setup a the Remote Traffic Agent (RTA),

  1. Download the RTA application - Download RTA
  2. Host the RTA on a windows web server
    1. We recommend a single IP/Domain per RTA install. Note: It's best if you are installing several RTA's that you don't use a single IP block. a single IP block increases the odds of the whole block getting blacklisted and therefore more RTA's being effected.

    ...more

 

 

Q:

Why isn't my affiliate's pixel firing?

A:


An affiliate not firing can happen for many different reasons. Here is a list of the most common reasons assuming that your pixel for the campaign is tracking fine in LinkTrust. If you still can't figure it out, contact support@linktrust.com and we'll be happy to help.

  1. Make sure that transactions are set to Auto Approve for the campaign or for the affiliate. LinkTrust will not execute affiliate pixels for transactions that are not set to auto approve.
  2. Make sure the affiliate is not suspended or blocked for the campaign.
  3. Make sure the affiliate's pixel is saved in LinkTrust and that it is correct.
  4. If you placed a server-side pixel on the advertiser's confirmation page, make sure your affiliate's pixel is set to Server-side
  5. If you placed an image pixel on the advertiser's confirmation page, make sure your affiliate's pixel is set to Image
  6. If you have additional code entered for the affiliate or at the campaign level, make sure it doesn't have any open tags or single quotes. Remove any code and test without it to make certain that it's not the code that is causing a problem.
  7. Ensure that your affiliate's traffic is redirecting through their own tracking system prior to redirecting through LinkTrust. This ensures that their system is able to write a cookie.
  8. If your advertiser's confirmation page is secure (https://), ensure that your affiliate's pixel URL is also secure.

 

 

Q:

How does an affiliate pass a sub ID (SID)?

A:


If an affiliate wants to pass a sub ID (SID), they can simply add &SID=[PutSubIDHere] to the end of their tracking link. In most cases, &SID= is already appended to the end of their link. Note: Sub ID values can not contain GUIDs or other universally unique values.

 

 

Q:

How do I track using my own affiliate ID's instead of LinkTrust IDs? (How to use Alternate ID)

A:


If you prefer to track impressions, clicks and conversions using your own ID rather than a LinkTrust affiliate ID (AFID), you can by configuring an Alternate ID! This is especially helpful when you have a preexisting affiliate system or CRM and wish to continue to use the ID numbers from those systems so that affiliates don't need to change their tracking links.

  1. Locate the affiliate(s) you want to use custom ID's for tracking
  2. Open their account details
  3. Enter the unique ID you wish to use into the Alternate ID field

...more

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